For help with Neri: Into the Blue, email support@zhienapp.com. Please include your device model, iOS version, game version and a short description of what happened. Please do not send passwords or payment card details.
Free exploration and the full game
Sunlit Coral Garden is the free area. You can return for more dives, take photos, upgrade equipment and meet the crew. A single optional purchase unlocks access to the other seven regions; their normal equipment and exploration requirements still apply. There is no subscription.
Restoring a purchase
Use the Apple Account that made the purchase, open Settings or the region selection screen in the game, and choose Restore Purchases. A purchase restores access to the full game; it does not transfer your game progress between devices. If the store is unavailable, you can continue exploring the free area and try restoring again later.
Finding your way underwater
On a touch screen, hold and drag on the left side to swim. Use the controls along the bottom to select a tool. Sonar can help you locate resources and landmarks. Record three different creatures and return to the boat to complete your first field letter.
Saving progress
Progress is saved locally on your device. There is no automatic cloud save. The save export and import controls are in Settings. Keep a copy of an exported save before removing the app or changing devices. Deleting the app or its stored data may remove your progress.
Photos and sound
Photo mode pauses the dive while you compose your picture. In the iOS app, Save or Share Photo opens the system sheet so you can choose an action. If a photo does not save, check Photos permissions in iOS Settings. For sound, check the game's music and sound controls and your selected audio output.
Purchase and billing help
Apple processes purchases. For a billing or refund request, visit Apple's Report a Problem service. You can also email us for help finding the restore controls.
Privacy questions
Read our privacy policy, or contact developer@zhienapp.com.